The Senior Operations Manager is responsible for assisting and supporting the General Manager in the overall management and strategic direction of his or her assigned location, with an emphasis in the areas of Management of Customer Service and Operations, Human Resource Management, and Fleet Management and Maintenance.
The Senior Operations Manager is also responsible for assisting and supporting the General Manager in optimizing the profitable revenue growth of the location with a strong sales focus and increase the market share of the location through superior customer service.
Training for drivers mainly on career and personal development, and insures recurrent training and feedback and completion of assignments.
Supports and motivates employees
Sets goals to achieve company financial and service targets for location
Investigates claims of deceptive sales practices and reports findings to District Manager for review
Insures that everything related to the drivers is neat, clean, organized in presentation and personnel are appropriately dressed
Monitors the customer service rendered by all agents to make sure the company standards of customer service are maintained
Follows all company policies and procedures
Participates in all phases of Human Resources management, with assistance of General/Operations Manager including but not limited to, recruiting, discipline, training, performance reviews, scheduling, monitor punches in ADP and obtain a signature for edited information, approve payroll.
Formulates action plans to implement and monitor ways to improve service
Creates Daily Business Reports about any issues facing the business.
Corporate Sales Skills and Qualifications:
Bachelors Degree Preferably Masters Degree
2 - 5 years of experience in a similar industry. Taxi, fleet management, automobile
Good Communication Skills in English
Proficient with MS Word, Excel, PowerPoint, CRM, and Outlook
Ability to work independently and without supervision
IMR Company Profile:
International Manpower Resources Private Limited is recruitment company in India for overseas projects. IMRPL is a professional HR, Recruitment and manpower contract staffing company in India and provides the all types of Indian manpower like managers, engineers, accountants, supervisors, skilled manpower from India to different industries like Oil & Gas, Engineering, Energy, Mining, Manufacturing and Construction for their projects in the Middle East, Far East, Europe and American Continents. IMR has a flexible approach and can work to specific requirements of particular projects / clients and can also form and provide a complete team of workers and specialists, who can carry out common or specific tasks independently.
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