Job ID : IMR 122 Back Saudi Arabia

Warranty Manager- Heavy Equipment & Trucks

Date: 10 Apr 2013

One of the leading company specializes in the sale of China branded Engineering/Earthmoving and Heavy equipment have following opening:

The positions is responsible for the management of the warranty process of the United Machinery Solutions company in Saudi Arabia.


  • Proposal for the warranty claims department organizational structure.
  • The company's contact and relationships with original equipment manufactures (OEM's) that improve the company's abiltiy of file claims efficiently and recover settlement amounts;
  • Policies and procedures to ensure compliance with all OEM requiremen and warranty procedures including proper documentation( files/warranty service records) and retention on all warranty calims;
  •  Policies and procedures  for the coding/processing and reporting of all warranty recievable with payments within the appropriate weekly accounting schedule and that the appropriate posting of all credits and change back is performed.
  • Policies and procedure to ensure follow up on paments is made of outstanding claims not eceeding 60 days.
  • Policies and procedure for the notification to customers for immediate payment if chargeback refects a non-warrantable failure.
  • Policies and procedures to ensure all warrantyparts are clen,tagged and store as need;
  • Policies and procedure to ensure warranty staff are kept abreat of all warranty policy andproduct changes and the dissemination of such information with the branch network.
  • Develop and monitor reports for reimbursement rates, service letters,claim and vendor activity as well as expenses management.
  • manages daily operations warranty department inculding work load, WIP, OEM, comliance and other warranty issues or concerns:
  • Review machine and wrranty reserve amounts for compliance accoutning guidelines;
  • Identify machines to self-insure.


  • Works with the service Department, Product Support Representatives and sales department to meet all of the  cusatomer's needs.


  • Ensures that the company meets or exceeds the customers expectation at all times.
  • Promotes the company's service contracts to  customers.
  • have a focus on quality control at all times.
  • He knows about organisation and structure of MAX and has a good general knowledge.
  • he has basic knowledge of relevant legal issues(such as warranty issue)
  • he can explain information about product and fundamental technical matters in a way the customer can understand.


  • General mechanical knowledge of engineering/construction equipment and heavy trucks.
  • Understanding of warranty claim and issues.
  • Supervisory experience.
  • Stroong PC skill( e.g. Ms word,Excel DBS)
  • Excellent written and verbal communications.
  • 'Excellent organizational skills.
  • Administrative/clerical expereince-expert.
  • Customer service experience-expert.
  • Technical or Mechanical-advanced( Machine service/maintenance)

Required skill and competencies:

  • A distinguishing characteristic of the certified Warranty manager is his high readlliness to learn in both technical and soft skill areas.
  • Able to take a flexible approch to different problems and  solve them competently and realiably.
  • Demonstrates high louality to the company and the brand. Acts genuiely,with a high degree of responsibilty.
  • Known for his high personal intiative, his capacity to convince and his capacity to nake decisions.
  • Actively approches the customer and demonstrates a high ability to communicate.
  • Able to  compromise but is also able to address conflicts openly in interacting with customers and colleagues and solve them constructively.
  • Shows high empathy, tries to understand other's point of view and react flexibly.
  • Able to plan and organize. iN this regard he is capable of high degree of understanding for process and procedure.
  • Able to advise the customer and actively sell service and acessory products.
  •  Managerial Skills.
  • Data entry  organizational skills.
  • Telkephone skills communication skills.
  • Safety knowledge Math skill, english reading/writing skills poduct knowledge
  • Reasoning skills.


  • Ability to work independently with little or no direction.
  • Well-rounded knowledge of equipment/trucks.
  • Computer skills.
  • Microsoft word,Excel & power point.


Other Benefits :

Attarctive Salary!!!!+ other benefits.

If you are seriously interested , kindly send us  your updated resume, passport details, SKYPE ID and notice period

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